Returns & Exchanges

Shop with Confidence at Fancii

Easy Hassle-Free Returns


At Fancii, we’re all about making your beauty routine feel effortless so your returns should be, too. Just like our tools save you time and boost your confidence, our return process is designed to be simple, quick, and stress-free. Read on for all the details!

30-Day Money Back Guarantee

Changed your mind? Returns can be initiated within 30 days upon receiving your order to qualify for our money back guarantee.

Quick Facts on Returns

Here’s the low-down on the terms and conditions that apply to the guarantee. You can read full T&Cs here.

• 30 days to return OR exchange for a full refund.

• Returns first need to be approved by Fancii support.

• Product must be new, unused with the seal intact.

• Shipping charges are non-refundable.

• A 20% Restocking Fee will be deducted from the refund for all international orders outside of US.

How to Start a Return

Submit a Return Request

To start a return, simply submit a request through our returns & exchange portal page. Enter your order number and shipping code/email address.

Return Shipping Label

Once approved, we’ll send you return instructions and an Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

Wait for Refund

Please allow 7–14 business days for us to process your return once we’ve received your package.

Have Questions?

If you have a question about your order, please contact our customer service team by sending an email to support@fancii.com
For more information on our warranty please visit our warranty policy here.

Additional Information

Retailer Purchases: If purchased from an authorized retailer, contact them to initiate the return/refund process.

Excessive Returns: We monitor return activities and reserve the right to limit or refuse return requests in cases of fraud or excessive returns.

Warranty: Refunded orders and/or products will no longer be covered by warranty.

Have questions? We're happy to help! Just reach out by emailing support@fancii.com. 😊

Additional Information

Retailer Purchases: If purchased from an authorized retailer, contact them to initiate the return/refund process.

Excessive Returns: We monitor return activities and reserve the right to limit or refuse return requests in cases of fraud or excessive returns.

Warranty: Refunded orders and/or products will no longer be covered by warranty.

Have questions? We're happy to help! Just reach out by emailing support@fancii.com. 😊